— FAQ

Questions we hear often

Everything you need to know before starting therapy in Toronto, from fees and insurance to what to expect in your first session.

  • Start by booking a free 15-minute consultation through our contact page. This is a relaxed, no-pressure call to talk through what you're looking for, meet your potential therapist, and ask any questions. If it feels right, we'll book your first full session from there.

  • Getting started is simple. Reach out through our contact form or schedule a call, we’ll walk you through the next steps and answer any questions along the way.

  • The therapeutic relationship is one of the most important predictors of good outcomes — more than any specific technique. We offer a free 15-minute consultation precisely so you can get a sense of your therapist before committing. If you start sessions and find it's not a good fit, we will help you transition to another therapist, within or outside Kapwa.

Still have questions? We're happy to chat before you commit to anything.

Learn more

— FEES & INSURANCE

  • Start by booking a free 15-minute consultation through our contact page. This is a relaxed, no-pressure call to talk through what you're looking for, meet your potential therapist, and ask any questions. If it feels right, we'll book your first full session from there.

  • Getting started is simple. Reach out through our contact form or schedule a call, we’ll walk you through the next steps and answer any questions along the way.

  • The therapeutic relationship is one of the most important predictors of good outcomes — more than any specific technique. We offer a free 15-minute consultation precisely so you can get a sense of your therapist before committing. If you start sessions and find it's not a good fit, we will help you transition to another therapist, within or outside Kapwa.

— SESSIONS & PROCESS

  • The first session is mostly about your therapist getting to know you, your history, what's bringing you to therapy, and what you're hoping for. You don't need to have it all figured out. You won't be pushed to share more than you're ready for. It's also an opportunity for you to ask questions and get a feel for how we work.

  • There is no fixed timeline. Some people find real benefit in 8–12 focused sessions. Others work with a therapist for a year or more, particularly when exploring deep-rooted patterns or complex trauma. We check in regularly about your goals and progress, and you are always in charge of when and how you end.

  • We ask for at least 24 hours' notice for cancellations or rescheduling. Late cancellations (under 24 hours) may be charged the full session fee. We understand that life happens, if something comes up, please reach out to us as soon as possible and we'll do our best to accommodate.

— GETTING STARTED