— FAQ
Questions we hear often
Everything you need to know before starting therapy in Toronto, from fees and insurance to what to expect in your first session.
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Start by booking a free 15-minute consultation through our contact page. This is a relaxed, no-pressure call to talk through what you're looking for, meet your potential therapist, and ask any questions. If it feels right, we'll book your first full session from there.
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Getting started is simple. Reach out through our contact form or schedule a call, we’ll walk you through the next steps and answer any questions along the way.
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The therapeutic relationship is one of the most important predictors of good outcomes — more than any specific technique. We offer a free 15-minute consultation precisely so you can get a sense of your therapist before committing. If you start sessions and find it's not a good fit, we will help you transition to another therapist, within or outside Kapwa.
Still have questions? We're happy to chat before you commit to anything.
— FEES & INSURANCE
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Yes. We offer direct billing for psychotherapy services through TELUS eClaims for eligible clients with Sun Life, Medavie Blue Cross, and select participating insurance providers. Coverage for psychotherapy and counselling services varies by plan, so we recommend confirming your mental health benefits directly with your insurance provider before booking an appointment.
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Our psychotherapy fees are standardized across the clinic, with reduced-cost options available through our supervised student therapists.
50-Minute Therapy Sessions
Individual Psychotherapy: $175
Couples & Family Therapy: $250
Student Therapist (Sliding Scale): $30–80
75-Minute Therapy Sessions
Individual Psychotherapy: $250
Couples & Family Therapy: $325
Student Therapist (Sliding Scale): $50–100
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Yes. We offer affordable therapy through our student therapist program. Student therapists provide counselling and psychotherapy services under the supervision of experienced registered clinicians, making quality mental health support more accessible.
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Therapy fees reflect the substantial investment required for ethical, quality care. This covers the therapist's advanced training, mandatory supervision, regulatory costs (licensing and insurance), essential operational expenses (such as administration and marketing), and ongoing professional development. This fee structure ensures the sustainability of our practice, which, in turn, allows us to dedicate resources to offer lower-cost options, including sessions with student therapists and sliding scale spots, increasing accessibility for our community.
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Student therapists work under ongoing clinical supervision while completing advanced training in psychotherapy. Session fees help support mandatory supervision, professional development, and the administrative services required to provide high-quality, ethical mental health care.
— SESSIONS & PROCESS
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The first session is mostly about your therapist getting to know you, your history, what's bringing you to therapy, and what you're hoping for. You don't need to have it all figured out. You won't be pushed to share more than you're ready for. It's also an opportunity for you to ask questions and get a feel for how we work.
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There is no fixed timeline. Some people find real benefit in 8–12 focused sessions. Others work with a therapist for a year or more, particularly when exploring deep-rooted patterns or complex trauma. We check in regularly about your goals and progress, and you are always in charge of when and how you end.
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We ask for at least 24 hours' notice for cancellations or rescheduling. Late cancellations (under 24 hours) may be charged the full session fee. We understand that life happens, if something comes up, please reach out to us as soon as possible and we'll do our best to accommodate.
— GETTING STARTED